drag_handle

Chargeback Prevention

Safeguard Your Business with Chargeback Prevention

Order Insight® by Visa

Order Insight® leverages Visa's global data-sharing network to provide issuing banks and cardholders with detailed transaction information from sellers. This innovative service helps prevent chargebacks by addressing disputes before they escalate, ensuring a smoother resolution process and safeguarding your brand.

How Order Insight® Works:

Cardholder Initiates a Dispute The cardholder contacts their issuing bank to dispute a transaction.

Issuing Bank Requests Details The issuing bank uses the global data-sharing network to request transaction information from the seller.

Order Insight® Facilitates the Request: Order Insight® processes the request and reaches out to the seller for comprehensive order details.

Seller Provides Information: The seller supplies the requested transaction details to Order Insight®.

Information is Relayed: Order Insight® sends the detailed transaction information back to the issuing bank.

Issuing Bank Reviews: The issuing bank reviews the information with the cardholder, often resolving the dispute without a chargeback.

Ethoca Alerts by MasterCard

With Ethoca Alerts by MasterCard, you gain a powerful tool for effective fraud management and chargeback prevention. This solution connects merchants, acquirers, and issuers, providing real-time updates that help you manage disputes and reduce chargebacks.

Fraud Alert: The issuer notifies Ethoca of confirmed fraud or disputes.

Merchant Notification: Ethoca sends an alert to the merchant.

Immediate Response: The merchant stops fulfillment and issues a refund to avoid a chargeback.

Resolution Update: Ethoca updates the issuer on the resolution progress.

Stay Ahead of Chargebacks with Benson OP

Accepting credit card payments is essential, but managing chargebacks doesn’t have to be a burden. At Benson OP, our proactive approach transforms chargeback management from a reactive task into a strategic advantage.

A chargeback occurs when a customer disputes a transaction with their bank. If deemed fraudulent, the bank refunds the cardholder and reclaims the funds from your merchant account, often with additional fees. Even if the claim is false, you face processing costs and potential penalties that impact your business.

Understanding Chargebacks: Common Causes and our Solutions

Chargebacks are a serious concern for businesses, but knowing their causes is the first step to avoiding them. Benson OP offers proactive strategies to prevent these common issues.

report

Fraudulent Transactions: Unauthorized use of credit card information leads to disputes

disabled_visible

Unprocessed Credits: Disputes can arise if returns aren’t properly credited.

id_card

Non-Receipt of Items: Chargebacks may occur if items are claimed as not received.

private_connectivity

Technical Issues: System errors can lead to chargebacks.

Proactive Chargeback Prevention: Your First Line of Defense

Chargebacks are a global challenge for merchants, but with Benson OP, you can turn the tables and stay ahead of potential disputes. Our proactive approach focuses on preventing chargebacks before they even begin, safeguarding your business with a blend of integrity, exceptional service, and advanced transaction monitoring.

flag

Orders using free email addresses

flag

Multiple orders with different cards to one address

flag

Numerous orders in a short time frame

flag

Repeated failed attempts at entering card details

flag

Different billing and shipping addresses

flag

High-value or bulk orders

Chargeback Mitigation with Benson OP Fraud Alerts

Stay Ahead with Benson OP Fraud Alerts

At Benson OP, we believe chargebacks can be managed effectively. Our proactive Fraud Alerts tool helps you stay ahead of potential disputes, saving you time and money. Focus on proactive chargeback prevention with our expert guidance.

Proactive Chargeback Prevention

Chargebacks don’t have to be a regular challenge. By refining your procedures and enhancing transaction workflows, you can prevent disputes and reduce costs. Adding a URL or contact number in the transaction descriptor field is a great start.

With the rise of EMV (Europay, Mastercard, Visa) technology, CNP (card-not-present) fraud is a growing concern. Benson OP’s Fraud Alerts tool acts as your first line of defense against this threat, helping you maintain financial stability and protect your business.

sentiment_satisfied

Reduced Operating Expenses: Save on costly arbitration fees and related expenses with our proactive fraud management.

heart_check

Real-Time Notifications: Get instant alerts for any suspicious transactions to stay one step ahead.

settings_heart

Immediate Dispute Resolution: Address potential disputes before they escalate into chargebacks, keeping your business secure.

ar_on_you

Lower Chargeback Ratios: Prevent disputes from becoming chargebacks, safeguarding your bottom line.

alternate_email

Contact us now to discover how we can support your international expansion and drive your success.

CONTACT US